Frequently Asked Questions
find answers to some of our most asked questions here.
Below is a list of the most frequently asked questions (FAQs) by our guests. Hopefully, you will find the information you are looking for among these responses. If you could not find the answer to your question here please contact us at [email protected], or call us on +49 39455 51222.
General Hotel Information
To book a room at Hotel Waldmühle, click the Book Now button at top of the page or call +493945551222.
Check-in time is 4:30 PM to 7 PM
Check-out time is till 10 AM
Early check-in is based on the availability of rooms, If you’ll be arriving early, please inform us in advance and explain your situation. We’ll do our best to offer complimentary early check-in.
Late check-out is subject to availability. A 10 Euro per extra hour fee will be applied to the final bill for any extra hours past the check-out. If you wish to stay later than 4 pm a full night’s charge will be applied.
Hotel Waldmühle is located in Elend in the Saxony-Anhalt Region, 12 km from Wernigerode. The hotel address is:
Braunlager Straße 15 D-38875 Elend Germany
For directions to and from Hotel Waldmühle, click here.
From Erfurt-Weimar Airport: 87.7 km / 54.5 miles.
From Kassel-Calden Airport: 97.2 Km / 60.4 miles.
You can park your car in our parking lot for free.
This depends on the room type and the availability of extra bed. If you’d like to add an extra bed, we’ll be happy to arrange it for € 20 per night.
No, We do not have a pool.
For reservations of 4 or more rooms per night, please call us at +493945551222 or email us at [email protected].
- If canceled at least 8 weeks prior to arrival, no cancellation fee will be charged.
- If canceled between 5 to 8 weeks prior to arrival, a 25% cancellation fee applies.
- If canceled between 4 to 5 weeks prior to arrival, a 50% cancellation fee applies.
- If canceled within 4 weeks before arrival date, a 100% cancellation fee applies.
Hotel Waldmühle is pet-friendly.
Hotel Waldmühl is a 100% non-smoking hotel. Smoking is not permitted anywhere on the hotel grounds. Anyone found breaking our smoking policies is subject to a fee of € 300.00 plus tax.
All cribs and extra beds are subject to availability. however, we will do everything we can to accommodate your request. Extra charges apply.
No, we do not have a fitness center. however, you can ask our staff to help you find a nearby fitness center.
We accept all major credit cards such as Visa, Master Card, Discover, American Express and JCB.
Our complimentary wireless internet is available throughout the hotel.
If you’re missing something, we would like to help you find it. Please contact us via phone ( +49 39455 51222) and inform our staff. We are here to help you.
If your travel plans change, you can cancel or modify your reservation in accordance with the hotel’s cancellation policy as stated during the reservation process.
Please contact us by email ([email protected]) or call us at +49 39455 51222, and talk to our accounting department staff. They would be happy to help answer any questions you may have regarding your bill.